Job Req Number: 120633
Time Type: Full Time

Senior Application Support Specialist

Main Summary

DSV is seeking a Senior Application Support Specialist to join our Enterprise Platform Operations team. This role is responsible for supporting and maintaining a portfolio of business-critical cloud-native applications that enable general operations across the organization.

The successful candidate will act as a key technical point of contact for application-related incidents, ensuring high system availability, performance, and reliability. Working closely with Development, DevOps, Site Reliability Engineering (SRE), and business stakeholders, this position plays an important role in troubleshooting complex issues, driving root cause analysis, and continuously improving operational support processes.

This is an excellent opportunity for professionals interested in modern technologies, including microservices, containerized applications, cloud platforms, and event-driven architectures.

Tasks and Responsibilities




- Provide advanced technical support for enterprise applications in production environments.
- Investigate, analyze, and resolve application incidents, service requests, and system issues reported by end users.
- Take ownership of support cases from initial investigation through successful resolution.
- Collaborate with Development, DevOps, SRE, and Quality Assurance teams to identify root causes and implement long-term solutions.
- Monitor application performance, availability, and operational health using monitoring and observability tools.
- Support incident management, problem management, and change management activities following ITSM best practices.
- Contribute to the continuous improvement of monitoring, alerting, and operational support frameworks.
- Participate in an on-call support rotation to ensure 24/7 availability of critical business applications.
- Maintain support documentation, troubleshooting guides, and knowledge base articles.
- Partner wi

📌 Senior Application Support (Ciudad de México)
🏢 Dsv
📍 Ciudad de México