About us
One Call is a leading provider of ancillary care coordination and services for the workers compensation industry. With more than 30 years of experience, the company partners with insurance carriers, thirdparty administrators, and selfinsured employers to simplify the claims process and improve outcomes for injured workers.
Headquartered in Jacksonville, Florida, One Call delivers endtoend solutions through an integrated, technologyenabled platform that connects injured workers with highquality provider networks across the United States.
Position Operations Supervisor
Key Responsibilities
Manage daily operations and team performance against targets
Coach, mentor, and develop agents through feedback and action plans
Monitor quality, productivity, and schedule adherence
Handle customer and client escalations professionally
Analyze performance data and report insights to leadership
Requirements
Minimum 3 years of experience in a BPO contact center environment
Prior experience as a senior agent, lead, or supervisor preferred
Advanced English proficiency spoken and written required
Strong leadership, communication, and problemsolving skills
Proficiency with CRM systems, reporting tools, and MS Office




Key Skills Competencies
People leadership and performance coaching
Datadriven decisionmaking and KPI management
Conflict resolution and escalation management
Time management and multitasking in fastpaced settings
Adaptability and continuous improvement mindset
Work Environment
BPO contact center setting onsite
Fastpaced and metricsdriven environment
Requires flexibility with schedules and priorities
High level of collaboration with operations and support teams
May involve handling highvolume workloads and escalations
Benefits
Competitive base salary.
Law benefits.
Food vouchers.
MondayFriday schedule.
Professional growth and career development opportunities.
Collaborative and dynamic work environment.
Location Monterrey, N.L. Col. Doctores
Bolsa de trabajo México ofrecemos puesto de Operations Supervisor para el sector de CallCenter Telemercadeo en la empresa CXCENTRODECONTACTO de Monterrey. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Operations Supervisor Call Center (Monterrey)
🏢 CXCENTRODECONTACTO
📍 Monterrey