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ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for the daily purchasing and quality checks of all airline tickets
- Works multiple exceptions report to ensure any errors in process are identified and corrected to mitigate any financial and customer experience impact
- This role is responsible for exchanging and refunding tickets based on airline general and special contract rules
- Must be able read and interpret contracts terms conditions and processes as out lined in each fare type
- Responsible to recover all funds applicable to the company to mitigate any loss as allowed by each fare type/rule
- Must be able to communicate with team members to address process concerns or areas of opportunity that may be impacting workflow customer experience and/or financial impact
- Must be able to escalate though proper communication and reporting of areas requiring immediate operational attention to mitigate any financial loss and customer experience impact
- Must be able to work on projects associates to travel processes as required
QUALIFICATIONS:
Certified Travel Counselor (CTC) or Certified Travel Associate (CTA)




Business degree preferred and or combination of industry experience of 5 years in airline ticketing and tariffKNOWLEDGE AND SKILLS:
GDS Expert
Customer Service skills
Analysis for problem resolutions
Physical Demands:
Flexibility to work different schedules to support a general team is required
May be required to work long hours and or non-business hours due to operational required support
The employee is regularly required to sit stand write review and type reports compile data and operate a pc The employee communicates listens compares variables and assesses information The employee regularly moves about the office complex and may climb descend lift or move 10 pounds
Work Environment:
Work location is a primary home-based position for now but may be required to work from corporate offices if deemed operationally necessary The job function and environment are very fast paced and supports a 24/7 operation During situation/crisis management extended work hours and support may be required Some travel may be needed

📌 Assoc Analyst, Ticketing & Tariff (Lomas de Chapultepec)
🏢 Royal Caribbean Group
📍 Lomas de Chapultepec