Description
In this role, we are seeking an Incident Communications Manager responsible for leading and coordinating communications with a strong understanding of cloud technologies who can assess operational incidents and planned activities, identify customer impact, and determine the clearest way to communicate it. In addition to day-to-day communications, this role partners with software development teams to improve tooling, processes, and content.

Responsibilities
Communications
- Lead communications to customers, development teams, and operation’s leadership for planned and unplanned events.
- Work effectively under pressure, translating technical details into clear customer-facing communications with the right level of detail.
- Understand complex maintenance and change activities and develop an overarching communication plan and strategy.
- Use key performance measures to validate communication performance and service health, including:
- Communication speed , quality and accuracy.
- Customer satisfaction with the communications provided




- Prepare customer-facing root cause analysis (RCA) documents that explain the technical issues that caused an unplanned outage.
Incident management
- Work closely with incident management and product engineering teams to quickly identify customer impact: who was affected, how they were affected, and when.
- Manage multiple incident communication streams simultaneously.

Requirements
- Exceptional written and verbal communication skills, with meticulous attention to detail.
- Broad knowledge of cloud infrastructure and related technologies, including servers, compute, storage, networking, authentication, and databases. A cloud certification is a plus.
- Self-starter, motivated, organized, attention to details would be highly valued.
- Ability to manage multiple tasks in a fast-paced, ever-changing environment.
- Ability to participate in an on-call rotation shared across all team members.
- Ability to work weekend shifts in

📌 Senior Incident Communications Manager (Zapopan)
🏢 Oracle
📍 Zapopan