requisito indispensable: inglés avanzado y español fluido

smart and intellectual representative (with good language expertise in mexico - spanish and english ), has got great interpersonal skills, confidently talks and has the caliber to have positive conversations with various sources & employers to get the previous and current employment and education details of their previous employees per requirement.

has the capability to own the problem and get the job done effectively- must be capable of getting verifications, solving customer issues/complaints and inquiries & helps enhance customer experience.

must know to multi-task and toggle between applications, must be good with ms office package skills (like usage of outlook, reading and comprehending emails and responding to various sources), must be a quick learner to learn complex processes

responsibilities:

- manage daily inbound and outbound calls with efficiency (approximately 70 checks to be attempted via calls and emails and an expectation of 15% to 20% successful closures)
- follow communication “scripts” when handling different business scenarios
- get employment & education verification from different sources. Identify customers’ needs, clarify the business need,



research every issue and provide solutions and/or alternatives
- build sustainable relationships and engage with customers to enhance overall customer experience
- maintain records of all conversations in our database in a comprehensible manner
- frequently attend training & seminars to improve knowledge and performance level
- meet personal/team qualitative and quantitative targets

skills:

- verbal communication (must know spanish and english (basic portugal language will be an added advantage))
- good with written and verbal communication
- good with listening and comprehending skills
- phone etiquettes
- data entry skills
- interpersonal skills
- client centric
- customer service oriented
- eye for details
- professionalism
- multi-tasking

education, experience, and licensing requirements:

- university/college degree
- experience required – 0-1 years
- previous customer service experience, especially in call-centers, preferred.

location & shift availability

● puebla (san andres cholula)- work from office (monday to friday)

● office address - regus - puebla triángulo las Ánimas, calle 39 pte. 3515-piso 5, la

providencia, 72400 heroica puebla de zaragoza, pue., méxico.

📌 Bilingual customer service representative (Venustiano Carranza)
🏢 Neeyamo
📍 Venustiano Carranza