Location: Mexico City (Hybrid)

About the Opportunity

We are a leading payments infrastructure platform revolutionizing the financial technology landscape in LATAM. For over a decade, we have developed unique solutions specifically built for emerging markets, helping thousands of companies—from high-growth startups to large enterprises—simplify secure payments and grow their revenue.

As a Junior Customer Success Specialist, you will play a critical role in ensuring our merchants derive maximum value from our ecosystem. You will be responsible for fostering long-term loyalty, driving retention, and identifying growth opportunities within your assigned portfolio.

Key Responsibilities
- Client Onboarding & Training: Guide new clients/merchants through the onboarding process and provide in-depth training to ensure a seamless experience with their platform.
- Account Management: Act as a trusted advisor for a portfolio of clients, maintaining regular communication to ensure ongoing engagement and satisfaction.
- Product Adoption, Cross Selling & Upselling/Revenue Growth:



Educate clients on additional features and services that align with their business goals, driving value through strategic upselling and cross-selling.
- Merchant Retention: Proactively contribute to initiatives that ensure clients see long-term value in our financial solutions.
- Issue Resolution: Partner with technical support, product, and internal teams to troubleshoot and resolve merchant issues promptly and effectively.
- Client Advocacy: Act as the "voice of the customer," sharing feedback and insights with internal teams to drive continuous product improvement.
- Reporting/Data & Insights: Provide clients with periodic usage reports, highlighting key performance metrics and recommending actionable optimizations.

Qualifications & Skills
- Education: Bachelors degree in Business, Finance, or a related field.
- Experience: 2+ years of experience in customer success, account management, or a sim

📌 Customer Success Specialist (Ciudad de México)
🏢 Marathon Talent
📍 Ciudad de México