Sourcing & Attraction
Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs)

Manage postings on platforms such as LinkedIn, Indeed, OCC, Computrabajo, etc.

Build and maintain a talent pipeline for recurring contact center roles

Recruitment Process
Conduct initial screening calls and video interviews

Apply psychometric and skills assessments relevant to customer service profiles

Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance

Coordinate and schedule interviews with hiring managers and operations leaders

Candidate Experience
Ensure a positive and professional experience throughout the recruitment journey

Communicate clearly and timely with all candidates regarding process status

Represent the company's culture and employer brand during every interaction

Metrics & Reporting
Track and report key recruiting KPIs: time-to-fill, time-to-hire, offer acceptance rate, attrition in early tenure





Analyze sourcing channel effectiveness and adjust strategies accordingly

Maintain accurate records in our internal systems (Buk, Notion, etc)

Stakeholder Management
Partner with Operations to anticipate hiring needs

Align with Managers on profile requirements and headcount planning

Participate in calibration sessions to refine candidate selection criteria

Administration & Compliance
Ensure all hiring documentation is complete and compliant with local labor regulations

Manage offer letters, background checks, and pre-employment requirements

Support onboarding coordination in collaboration with HR

Key Skills Required
High-volume recruiting experience

Strong communication and interpersonal skills

Data-driven mindset

Ability to manage multiple requisitions simultaneously

Knowledge of contact center operations is a plus

Advanced English

📌 Talent Acquisition Specialist (Ciudad de México)
🏢 Novacard
📍 Ciudad de México