Your Career. Your Impact. Your Future.

At Gentherm, we believe the next big breakthrough begins with you. As a general leader in thermal management and pneumatic comfort technologies, we develop advanced systems that deliver meaningful solutions to enhance health, wellness, comfort, and efficiency in everyday life. Our products and innovations are created for you, by you.

Be part of our team where a human-centric mindset drives everything we do—from the technologies we build to the careers we support. With decades of expertise, we have pioneered advanced solutions that have become a standard expectation for consumers around the world.

The same thoughtful approach we take in developing our technologies guides how we support your career: purposeful, impactful, and tailored to you. Because when you thrive, innovation thrives.

Senior Customer Service Representative

IMPACT and OPPORTUNITY

Provide excellence in customer service support to the organization by supervising the Customer Service Reps,



ensuring accurate data is received from customers and deliveries are processed efficiently. Manage customer relationship.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Core Functions
- Supervise Customer Service Representative to ensure the weekly releases we receive via EDI, Sales Orders or intercompany forecast updates from customers are transmitted successfully into SAP. Validate that Cums are reconciled in a weekly basis and evidence is kept for further clarification with customers.
- Monitor EMFOREMORDJITS daily to assure red lights are worked through and releases are transmitted successfully into SAP avoiding disruptions in procurement of raw materials and customer deliveries.
- Issue outbound deliveries on a timely manner ensuring shipping method, and any special requirements are included.
- Address customer specific requirements discrepancies claims as needed.
- Maintain SAP parameters to match customer required dates and transit time.

Demand Analysis
- Supervise

📌 Senior Customer Service Representative (Monterrey)
🏢 Gentherm
📍 Monterrey