Purpose of the Role:
To manage a team of on field and Desktop inspectors. To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.

Duties and Responsibilities
1. Functional Responsibilities:
- Manage the allocation of claims within their on field and desktop inspectors
- Provide a technical referral point for team members and manage performance,
- Keep the (LoB) Senior Manager advised of key Complex loss developments and wider Complex trends.
- Execute strategic initiatives within their Inspectors team.
- Ensure Appraisals ‘Best Practices’ is maintained within their inspector team.
- Drive performance through required criteria
- Ensure claims are accurately assessments and proactively look for compliment within agreed service levels
- Embed use of balance scorecard/KPIs within team
- Develop and implement initiatives with impact on processes, service and profitability

2. Accountabilities:
- Team performance
- Team professional and technical development




- Team communication
- Team compliance
- Effective resolution of technical auto claims handled by inspectors team
- Accurate and consistent Claims cost control.
- Mitigation of indemnity and expense spend trough estimates within their team
- Performance manage the team to maximise best practice compliance and minimise lost economic opportunities.
- Personal Development / Succession Planning for individuals within the inspectors Team.
- Managing compliance with governance standards and regulatory requirements within the inspectors Team
- Effective communication to all relevant stakeholders.

Leadership Skills
- People and team management experience, including the proven ability to effectively manage team members
- Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally
- Highly effective communicator (written, verbal, presentation, tr

📌 Team Manager Auto Field Inspectors (Ciudad de México)
🏢 AIG Insurance
📍 Ciudad de México