about the role

role: l2/l3 production support / site reliability engineer (sre)

experience level: 4–10 years (6–10 years range preferred for l2/l3)

positions available: multiple positions

location: guadalajara (gdl) / mexico city (cdmx), mexico

work model: hybrid

responsibilities

- incident & problem management: maintain a proactive approach to analyzing, debugging, and resolving daily issues; efficiently escalate issues to development teams and management, raise incidents/problem tickets, and manage business impact.
- sre & automation: develop and enhance the sre strategy to ensure system scalability, reliability, and performance; automate manual processes to improve operational efficiency.
- stakeholder communication: manage communication regarding issues and updates with users, stakeholders,



and management across both support and development sides.
- technical execution: possess a solid understanding of technical concepts and be capable of writing code/snippets when necessary to resolve issues.
- knowledge management: create and maintain documentation, runbooks, and code snippets to share with the team.

qualifications

- solid l2/l3 application support experience (ideally 6–10 years).

required skills

- strong technical foundation in unix/linux, oop/java, and sql databases.
- proven proficiency in coding, debugging, and system analysis.
- strong communication skills for stakeholder and cross-team collaboration.

📌 /l3 production support (Guadalajara)
🏢 Avanciers
📍 Guadalajara