Job description

Important Information
Temporary position 3month contract
Experience Required 4 years
English Level Advanced English mandatory
Work Modality Onsite Mexico City, fulltime.

Responsibilities
Handle inbound and or outbound calls, providing customer support.
Resolve questions, complaints or requests in a clear, friendly and timely manner.
Accurately register customer interactions in internal systems.
Follow up on cases until resolution.
Meet performance metrics such as response times, quality and customer satisfaction.
Escalate complex cases to the appropriate teams.
Provide support through other channels such as chat or email.
Stay updated on products, services and internal processes.

Requirements
4 years of experience in call center or customer service roles.
Advanced English mandatory




Excellent verbal and written communication skills in Spanish and English.
Ability to hold simple conversations or provide basic support in English.
Basic computer skills Microsoft Office, CRM or similar tools.
Ability to work under pressure and meet objectives.

Desired Skills
Serviceoriented attitude and empathy.
Problemsolving skills.
Teamwork.
Organization and attention to detail.
Adaptability.
Bolsa de trabajo México ofrecemos puesto de Agente de Call Center para el sector de Atencion a clientes en la empresa Coforge de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Agente de Call Center Full Time (Cuauhtémoc)
🏢 Coforge
📍 Cuauhtémoc