Are you fluent in both English and French?

Do you enjoy solving technical problems while delivering world-class customer service?

We are hiring a Bilingual Technical Customer Support Agent to support Canadian customers across technical platforms, email services, and marketing campaigns.

This is not a basic call center role.

This is an opportunity to become a trusted technical advisor to clients while working in a structured, measurable, and growth-focused environment.

If you are organized, tech-savvy, customer-focused, and confident speaking both English and French — we want to meet you.

What You'll Be Doing

Technical & Customer Support

- Handle inbound calls and emails in both English and French
- Troubleshoot technical issues and guide customers to resolution
- Take full ownership of customer cases from start to finish
- Log all interactions accurately in our ticketing system
- Meet SLAs and quality standards while maintaining a professional, empathetic tone
- Build rapport with new and existing customers

Email & Platform Support

- Assist with email setup, password resets, forwarding, and troubleshooting




- Support clients using email relay tools (tracking, analytics, delivery log review)
- Help customers improve email deliverability and list quality

Campaign & Reporting Support

- Assist with campaign setup and monitoring
- Support post-campaign follow-ups
- Help prepare basic performance reports
- Maintain accurate campaign data
- Collaborate with internal tech and operations teams

What We're Looking For

Required:

- Fluent in both English and French (verbal and written)
- 2–3 years customer service experience
- Strong technical troubleshooting ability
- Comfortable speaking on the phone with international clients
- Strong multitasking and organization skills
- Professional, friendly, solution-oriented mindset
- Ability to ask probing questions and identify root causes

Nice to Have (Not Required):

- Experience in technical support or call centers
- Experience with ticketing systems or CRM tools
- Experience with email platforms or campaign tools
- Background in communications, marketing, or related field

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📌 Bilingual Technical Customer Support Agent (Senegal de las Palomas)
🏢 L'EVATE
📍 Senegal de las Palomas