ServiceNow Technical Consultant

Open to work remotely from: Costa Rica, Mexico, Colombia & Brazil.

We are seeking a ServiceNow Technical Consultant to drive innovation on the ServiceNow platform by designing smart solutions, leading integrations, and delivering high‑impact technical expertise. This role blends hands‑on development, strategic thinking, and client collaboration to build scalable, secure, and efficient systems.

Responsibilities

- Design, configure, and deploy ServiceNow solutions using best practices and out‑of‑the‑box capabilities.
- Lead technical direction across integrations and application development initiatives.
- Troubleshoot issues, perform root cause analysis, and deliver reliable resolutions.
- Ensure platform integrity, security, and performance across environments.
- Mentor developers and contribute to project scoping, architecture, and delivery excellence.

Qualifications

- Degree in IT (or equivalent experience) with strong stakeholder collaboration skills.
- Solid understanding of ITIL, CMDB (including health/remediation), and data models like CSDM.
- Experience with ServiceNow development (JavaScript, Angular, HTML/CSS, Jelly).
- Strong problem‑solving mindset with excellent communication and client‑facing skills.




- Ability to work independently and in teams, with a proactive, “can‑do” attitude.
- Advanced English level.
- ServiceNow certifications (CSA, CAD, CIS‑ITSM, CIS‑DISCO, CIS‑SAM, CIS‑HAM).

Nice to Have

- Experience leading teams or mentoring developers.
- Knowledge of platform security and integration best practices.
- Familiarity with Identification & Reconciliation Engine (IRE).
- Highly organized with strong attention to detail.

Benefits

- Comprehensive health and well‑being.
- Continuous learning and career development.
- Performance‑based incentives and employee share participation.
- Flexible and hybrid work models.
- Engagement in integral projects.

Job Function

Services

EEO Statement

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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📌 ServiceNow Technical Consultant (México)
🏢 Softwareone Deutschland
📍 México