Description

Quantum is seeking a dynamic and results-oriented Manager of Sales Support to lead and scale our order-to-cash support function within our growing Guadalajara office. This role plays a critical part in enabling a high-performing global sales organization by ensuring operational excellence, process efficiency, and a superior customer experience.

Job Details

Quantum is seeking a dynamic and results-oriented Manager of Sales Support to lead and scale our order-to-cash support function within our growing Guadalajara office. This role plays a critical part in enabling a high-performing global sales organization by ensuring operational excellence, process efficiency, and a superior customer experience. This leader will oversee end-to-end order management processes, drive continuous improvement, and partner cross-functionally with Sales, Finance, and Customer Operations to support revenue execution and business growth.

Key Responsibilities

- Lead, coach, and develop a high-performing order management team, fostering accountability, collaboration, and continuous learning.
- Establish clear performance metrics, monitor productivity, and drive service excellence.
- Support hiring, onboarding, and ongoing development of team members.
- Oversee the accurate and timely processing, validation, and booking of global sales orders.
- Ensure adherence to internal controls, pricing policies, and revenue recognition requirements.
- Identify process gaps and implement scalable improvements to enhance efficiency and accuracy.
- Partner with Sales to support deal structuring, pricing, and proposal development.
- Ensure timely and consistent quote generation aligned with company guidelines.
- Act as an escalation point for complex order issues and customer inquiries.
- Monitor order pipeline, backlog, shipments, billing, and delivery performance.




- Deliver actionable reporting and insights to Sales and leadership teams.
- Use data to identify trends, risks, and opportunities for operational improvement.
- Work closely with Finance, Logistics, IT, and Customer Support to ensure seamless order fulfillment and customer satisfaction.
- Drive alignment across systems and processes (e.g., ERP, CRM tools).
- Champion a customer‑first mindset, ensuring timely resolution of order issues and proactive communication.
- Maintain strong relationships with internal and external stakeholders.

Qualifications

- Experience: 5+ years in order management, sales operations, or a related function; prior experience in a lead or supervisory role preferred.
- Functional expertise: strong understanding of order‑to‑cash processes, pricing, quoting, and revenue operations.
- Experience supporting complex, technical product or solution environments (technology industry preferred).
- Systems & tools: proficiency with ERP/CRM platforms (e.g., Microsoft Dynamics 365, Oracle ERP, Salesforce) and advanced Microsoft Office skills.
- Skills & competencies: strong analytical and problem‑solving skills with attention to detail; excellent communication skills (English required, written and verbal); ability to manage multiple priorities in a fast‑paced environment; proven ability to drive process improvements and influence cross‑functional stakeholders; customer‑focused with strong business acumen.

Preferred Qualifications

- Experience in data storage, backup, archival, or related technologies.
- Familiarity with general sales operations and international order processing.

Work Environment & Expectations

- Ability to manage competing priorities and meet deadlines, including peak periods (e.g., quarter‑end).
- Flexibility to work in‑office in Guadalajara as needed in a hybrid environment.
- Capability to work both independently and collaboratively within a global team.

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