Join our Team

About this opportunity:

At Ericsson, we are shaping the future of connectivity. We are looking for a talented and ambitious Recovery Architect to join our Customer Support Organization in Mexico City.

This opportunity is designed for recent graduates and early-career professionals (up to 2 Years of Experience) who are passionate about technology, problem solving, and system architecture. As a Recovery Architect, you will work alongside highly experienced technical specialists, supporting customers across Mexico and the Caribbean in designing, analyzing, troubleshooting, and restoring complex end-to-end solutions.

You will gain hands-on exposure to cutting-edge technologies including Cloud Infrastructure, Virtualization, IP Networking, Linux, Databases, and Telecommunications Systems, while developing the skills and expertise. If you are curious, analytical, customer-focused, and eager to accelerate your technical career, we would like to hear from you.

What you will do:

As a Recovery Architect, you will contribute to the analysis, design,



and recovery of complex technical environments by:
- Supporting the design and development of customer solutions based on business and technical requirements, with a focus on IT/IP, cloud, VNFs and CNFs.
- Analyzing and troubleshooting complex, multi-domain issues affecting customer networks and services, identifying dependencies and interactions across systems.
- Collaborating with customers, delivery organizations, support teams, and technical experts to gather, clarify, and document requirements and recovery strategies.
- Leveraging existing technical documentation, reference architectures, and industry best practices to develop efficient and scalable solutions.
- Contributing to the definition of hardware, software, database, and virtual infrastructure requirements for customer deployments.
- Supporting solution adaptations and configurations in accordance with Ericsson standards, methodologies, and product

📌 Recovery Architect (México)
🏢 Ericsson
📍 México