As a Technical Support Engineer, you will join our integral team providing technical support for Propulsion & Handling- Thrusters. You will handle customer queries and known issues, ensuring accurate issue logging, basic troubleshooting, and timely escalation. The role requires solid product knowledge, attention to detail, and a customer-focused approach. You will also assist colleagues in reviewing the quality and integrity of existing installations and recommending remedial actions where needed.

Responsibilities

- Gather service request information, including vessel, customer and equipment identification and needs for support.
- Carries out standard customer service activities and handle simple customer enquiries
- Document support requests in relevant systems.
- Provide customers and field service engineers with technical documentation.




- Supports colleagues by providing technical expertise to review the quality and integrity of existing installations or structures, and to identify and recommend necessary remedial works.

Qualifications

- A minimum of a bachelor’s degree in engineering (preferred mechanical or mechatronics)
- Fluent spoken and written English.
- Experience, PLM and ERP systems is considered as an advantage.
- Previous hands-on experience with mechanical beneficial
- Previous experience in technical customer support role is considered as an advantage.
- Previous experience with marine sector is considered as an advantage.

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📌 Technical Support Engineer (Propulsion) – Tier 1 / Tier 2 (Veracruz)
🏢 Kongsberg Maritime
📍 Veracruz