Are you someone who enjoys helping people, stays calm under pressure, and thrives in a fast-paced environment?
We're looking for experienced English-speaking professionals to join our growing remote team as Patient Scheduling Specialists.
In this role, you'll serve as the first point of contact for patients scheduling important medical imaging appointments, providing a professional, compassionate, and efficient experience from start to finish.
This is an excellent opportunity for someone with strong customer service skills who enjoys balancing accuracy, empathy, and productivity while working from home.What You'll DoAnswer inbound patient calls professionally and confidentlyMake outbound calls when follow-up is requiredRespond to patient inquiries via emailSchedule, reschedule, and confirm appointmentsVerify and update patient information accuratelyExplain scheduling requirements and appointment preparation instructionsCommunicate clearly and professionally with patients and internal teamsNavigate multiple systems while documenting interactions accuratelyDeliver an exceptional patient experience on every interactionContract & Compensation$5.50 USD per hourPaid weekly in arrearsIndependent contractor positionScheduleMonday through FridayWeekends offShifts scheduled between 7:00 AM and 7:00 PM Eastern Time (EST)TrainingTwo weeks of paid product trainingOne week of nesting with coaching supportTransition into production immediately after nestingEquipment & Technical RequirementsA company laptop will be shipped to successful candidates.
However, applicants must already have a computer that meets the following requirements.Windows 11 computer (Mac devices are not supported)Intel i5 processor or higherMinimum 16 GB RAMWebcamUSB headsetReliable fiber internet with a wired Ethernet connectionQuiet, professional workspace free from distractionsA second monitorA backup power solution is strongly preferred to help ensure uninterrupted productivity during power outages.RequirementsSpeaks and writes fluent EnglishHas excellent communication and active listening skillsIs patient, empathetic, and professionalCan build trust quickly with patientsIs highly organized with exceptional attention to detailIs comfortable multitasking across multiple applicationsWorks well independently in a remote environmentLearns new systems quicklyMaintains accuracy while working efficientlyIs dependable, accountable, and punctualPreferred ExperienceMedical schedulingHealthcare administrationMedical receptionistPatient supportCall center customer serviceAppointment schedulingHealthcare customer service#J-*****-Ljbffr

📌 Remote Patient Scheduling Specialist (Pachuca de Soto)
🏢 Resolv.Global
📍 Pachuca de Soto