The Account Manager will manage a portfolio of clients within Globalli's global payroll and HCM platform.
This role is responsible for driving customer retention, expansion, and satisfaction by serving as a trusted advisor to clients and ensuring successful adoption and ongoing value from the platform.This is an individual contributor role with no direct reports, operating within a structured, playbook-driven account management framework.Key ResponsibilitiesClient Relationship ManagementOwn a portfolio of client accounts as the primary point of contactBuild and maintain strong long-term client relationships to drive retentionServe as a trusted advisor on global payroll and HR tech solutionsAct as the voice of the customer internally across product and operations teamsAccount Growth & RetentionIdentify and execute upsell and cross-sell opportunitiesDrive account retention and manage churn risk proactivelyDevelop and execute structured account plans using standardized playbooksSupport renewal discussions and commercial continuitySolution Delivery & Client SuccessUnderstand client workforce and business needsRecommend tailored solutions across payroll and compliance servicesEnsure clients are maximizing value from the Globalli platformSupport onboarding continuity and product adoption where neededAccount Performance & ReportingTrack account health, usage,



and satisfaction metricsMaintain accurate CRM records (HubSpot or equivalent)Conduct regular business reviews with clientsProvide insights on risks, trends, and expansion opportunitiesCross-Functional CollaborationPartner with Implementation, Product, Support, and Sales teamsCoordinate resolution of client issues and escalationsShare client feedback to support product and service improvementsClient Enablement & SupportSupport client training and platform adoptionAssist with workflow optimization and best practicesResolve issues in coordination with internal teamsQualifications3–7+ years in Account Management, Customer Success, or Client ServicesExperience in SaaS, HCM, general payroll, HR technology strongly preferredProven track record managing and growing B2B client relationshipsStrong relationship management and client communication skillsAbility to manage multiple accounts in a fast-paced environmentCommercial acumen with a focus on retention and expansionStrong problem-solving and proactive ownership mindsetExperience with CRM systems (HubSpot preferred)Familiarity with payroll, global employment, or HR tech platforms is a plusComfortable working with account data and reporting metricsMultilingual - Portuguese, Spanish and English.
Must be fluent in all 3 languages.Preferred QualificationsExperience in high-growth SaaS or startup environmentsExposure to global payroll or cross-border employment models#J-*****-Ljbffr

📌 Account Manager (Jalisco)
🏢 Globalli
📍 Jalisco