On Site - Desktop Support Associate-HelpdeskDate: Jul 7, ****Company: NTT DATA ServicesWe are currently seeking a On Site - Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
General Duties and ResponsibilitiesProvide exceptional IT Service Desk support, guidance, and training to end‐users for various IT devices, applications, or processes.Record, update, and promptly escalate support issues to the next level.Support all IT onboarding activities for end‐users.Work with internal IT teams on system testing, integration, and maintenance.Engage in discovering new IT business tools to support business users and the internal IT team.Seek, suggest, evaluate, and implement process and technology improvements.Be willing to learn and grow in other IT business areas.Requirements for this RoleExcellent English written and verbal communication skills.Exceptional customer service skills.Great team player.Ability to work 24/7 rotational shifts and week offs, with work‐from‐office mandatory.Comfortable working with various stakeholders.Strong troubleshooting skills, bug finding,



and resolution.Ability to work independently within a diverse general team.IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).
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📌 On Site - Desktop Support Associate-Helpdesk (Jalisco)
🏢 Ntt Data
📍 Jalisco