Hey there, are you looking for an awesome 100% work-from-home opportunity? Look no further because OneSupport is hiring Technical Support Representatives

As part of our team, you'll enjoy lots of perks, like a monthly salary of approximately 19,000 MXN with an approximate 525 MXN remote allowance. Plus, we'll provide you with the paid training you need to succeed in your new role.

What exactly will you be doing in this new role, you ask? As a member of our technical support team, you'll have the opportunity to provide troubleshooting assistance for both residential and business customers, helping them overcome issues like slow internet speeds, outages, and email support. It's a challenging role, but one that's incredibly rewarding - you'll be making a genuine difference in the lives of people who rely on our services every day.

Computer Requirements:

For all Work-at-Home opportunities, we have the following requirements. *Please note that we do not provide hardware/equipment and we are unable to accept Chromebooks.*
- Operating System (OS):



Windows 10 or higher – (must be native & activated)
- Processor: 2 Core processor needs a 2.0 GHz minimum clock speed OR 4 Core processor needs a 1.6 GHz minimum clock speed
- RAM: 3GB or higher
- Monitor Size: At least one 15″ or larger monitor (more than one will make things easier)
- USB headset (Hard-wired, not wireless, recommend ensuring Skype-compatible)
- Webcam specifically for your intended work computer (Recommend ensuring Skype-compatible)
- A quiet, distraction-free environment for the duration of your shift minus any breaks

Internet Requirements:
- You must have DSL, Cable, or Fiber internet only – we are unable to accept fixed wireless, hotspot, or satellite internet.
- Internet speeds of at least 2mbps download, 1mbps upload, with ideally less than 100ms ping and jitter to ensure a reliable internet connection (there is an internet speed test linked in the application)
- The ability to have a direct, Ethernet

📌 FT Salary MX Support Specialist Trainee (Ciudad de México)
🏢 OneSupport
📍 Ciudad de México