Job Title: Banking call center agentSkills: Banking, financial, customer service, call centerExperience: 3 YearsJob Location: Mexico City, MexicoOnsite role and Full timeWe at Coforge are hiring Banking call center agent with the following skillset:Handle inbound voice calls with professionalism & empathy.Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
Assist with escalations and ensure timely resolution.Accurately document all interactions in client systems.Requirements:6-9 months of call center experience.Fluent in English (B2+ to C1 level).
Must reside within 1.5 hours of the site.Comfortable with 10-hour shifts.Strong customer service, communication, and problem-solving skills.Ability to follow client systems, policies, and compliance standards.

📌 Banking Call Center Agent (Monterrey)
🏢 Coforge
📍 Monterrey