JOB SUMMARYAs the central point of contact provide highly-valued strategic consulting level support and guidance throughout key IT initiatives.Facilitate and serve as a lead for the planning and execution of initiatives to enable Jabil to achieve objectives through the effective use of technology.Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.ESSENTIAL DUTIES AND RESPONSIBILITIESManages stakeholders' perceptions and expectations with all IT services and capabilities.Advocates for the business and external customers driving requirements conversations and requirements definition for presentment to IT solution architects.Advocates for and represents Jabil's IT capabilities, tailored solutions, and services delivered to the businessMaintains a deep understanding of the businesses' and IT's strategic visionAdvises and predicts options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities.Fosters alignment of IT capability and service delivery with business objectives and strategic roadmapMap priority of IT projects and requests to the strategic roadmapMaintains oversight for all IT services and solutions provided to assigned business and external customers and driving for high-quality service delivery and customer satisfaction.Ensures best quality outcomes and value resulting from the provided IT services and solutions.Facilitates analysis of technology trends to determine impact to the achievement of customer goals.Maintains extensive awareness of changes to Jabil strategy, goals and processes to ensure requirements appropriately reflect the need of the customer.Negotiates agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final delivery.Recaps (monthly, quarterly, and annually, as needed) IT performance.Ensures stakeholder's expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms.Fosters a positive environment with IT services, Operations, Finance and BU teamsManages IT ownership of implemented solution(s)Deeply understands financial KPIs and impact of IT investment(s) on business resultsJOB QUALIFICATIONSKNOWLEDGE REQUIREMENTSStrong Technical skills and/or Strategic SkillsStrong Analytical skills and Quality StandardsCommitment to Customer ServiceProven success in Project Management of global related projectsAbility to participate in projects to ensure integral readinessExperience in ensuring processes/people are in place to support regional and global areas of responsibilityStrong knowledge of Licensing and ContractsStrong knowledge of regional logistics operations and industryProficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e‐mail skills required.
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📌 Information Technology Relationship Manager Iii (Jalisco)
🏢 Plasticos Castella
📍 Jalisco