Communication: Verbal and Written Communication: Ability to articulate complex technical information clearly and concisely to diverse audiences, including technical teams, business leaders, and end-users. This includes providing status updates, risks, and resolutions in a direct and open manner. Crisis Communication: Maintain a calm and composed presence during high-pressure situations, delivering clear and well-structured messages. Stakeholder Liaison: Act as a primary point of contact and liaison for general teams across multiple business units, preventing information silos and ensuring all relevant parties are informed. Message Interpretation and Cohesion: Possess excellent interpretive skills to synthesize information from various sources and craft a positive, cohesive message. Communication Planning: Prioritize communication, maintain transparency, and ensure timely updates throughout the incident lifecycle, utilizing pre-written templates for efficiency. Multi-channel Communication: Proficiency in utilizing various communication channels within GS while maintaining consistency. IT Service Management (ITSM): Knowledge: Deep knowledge of IT service management industry standards and practices, Service Operations Awareness: Understanding of Service Desk operations, Application Support,



and Infrastructure Support functions. Technical judgement: Solid understanding and awareness of enterprise-level infrastructure, cloud platforms, and application stacks, with basic technical knowledge to facilitate effective coordination. ITSM Tools Proficiency: Familiarity and proficiency with ITSM tools and incident tracking systems (e.g., ServiceNow) for monitoring, coordination, and reporting. Personal Attributes: Independent and team player: Work effectively both independently and as part of a team, self-motivated and deadline driven. Resilient: Ability to maintain composure and effectiveness under significant pressure and stress. Proactive: A proactive approach to anticipate potential problems and take ownership of solutions. Organizational Skills: Excellent organizational and multitasking capabilities to manage various responsibilities efficiently. Adaptable: Willingness to learn new tools and techniques and adapt to evolving technologies, processes, and expectations. Minimum of 5 years of working experience within major incident and/or crisis management teams preferably in a communication lead role. Experience in being part of a 24x7 team. LI-LATAM

📌 Tec4 Communications Lead (Guadalajara)
🏢 Ntt Data
📍 Guadalajara