Position Type: Full-Time Location: Remote Apply here:
https://operationsarmy.com/application About the Role Were hiring a
Client Operations Lead to take ownership of ongoing client
relationships while guiding the talent supporting those accounts.
This role focuses on keeping operations aligned, performance on
track, and communication clear on both sides. Youll work closely
with clients to understand expectations, monitor delivery, and
proactively address concerns. At the same time, youll coach and
support talent—helping them stay productive, confident, and aligned
with service standards. This is a hands-on leadership role idóneo
for someone with BPO or service delivery experience whos ready to
step into broader responsibility. Key Responsibilities Act as the
primary operational contact for assigned client accounts Maintain
regular check-ins to ensure satisfaction and retention Translate




client expectations into clear guidance for talent Coach team
members on quality, productivity, and communication Monitor
attendance, output, and workflow adherence Track deliverables and
ensure tasks move on schedule Maintain and reinforce SOPs across
accounts Address issues early and resolve misalignments calmly and
professionally Qualifications 2–5 years experience in BPO,
operations, or client-facing roles Experience managing client
relationships and supporting retention Experience coaching or
guiding team members Strong English communication and organization
skills Comfortable managing multiple accounts simultaneously Apply
here: https://operationsarmy.com/application

📌 Client Operations Lead | Mexico City | Remote (Ciudad de México)
🏢 Opsarmy
📍 Ciudad de México