D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
We are seeking a dynamic and versatile IT professional to take on a dual role involving Operations Support Services (OSS) and TechOps / Application Management. The adecuado candidate will dedicate 50% of their time to OSS activities and the other 50% to application management and technical operations, ensuring a balance between maintaining the infrastructure and supporting business-critical applications. This role focuses more on application management but requires expertise in both areas.
Task and Responsibilities:
Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
First and second level technical support – calls/tickets/user interaction
Provide prompt responses to questions from employees as well as from client's site
Documentation of problems and knowledge database creation




Provide hardware migration teams with information and appropriate reports and lists
Service Request Management, Access Management, User Management, in-house Onsite Support
Good knowledge and experience of working in regulated environments (GxP)
Consult with IT experts, if the appropriate course of action in unclear
Application of knowledge of overall systems and landscapes as appropriate
End-users trainings
Right assignment and troubleshooting
Maintain accurate hardware and software inventory
Process Improvement activities
Language skills:
fluent English
, other languages are advantage
IT-technical know-how in the area of Windows systems, ThinClients (e.g. Dell, Igel, HP), IPCs
Strong problem solving/analytical abilities
Good communication skills
Attention to detail and ability to multi-task handling multiple clients
Ability to work independently as well as willing to follow direction and best practices
Planning and organizing skills
Team player and supportive personality
Candidates have to declare Criminal record extract not older than three months
Broad range of activities, tasks, and projects
Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is IT in your DNA?

📌 It Onsite Technician & Application Management (Estado de México)
🏢 D-Ploy
📍 Estado de México