About Simply.TV
At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.
Headquartered in Copenhagen, but supported by 400+ employees worldwide, our data fuels user interfaces used by millions of viewers every day — and we're just getting started. Whether you're passionate about media technology, data engineering, or product innovation, Simply.TV is the place to shape the future of TV — and have fun doing it.
Join us, and let's make content discovery simple, powerful, and inspiring!
The Role
We're looking for a
detail-oriented and technically skilled Ingest/Support Specialist
to join our metadata operations team. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and can combine technical troubleshooting with clear, professional client communication.
As an Ingest/Support Specialist, you will play a
key role in ensuring the smooth delivery of metadata
to our clients. You'll monitor ingest pipelines, resolve technical issues, and provide insights into recurring trends that help improve our workflows and client satisfaction.
Key Responsibilities
Monitor
data deliveries
across ingest pipelines to ensure accuracy, timeliness, and completeness.
Investigate and perform
root cause analysis
of technical issues, escalating when needed.
Respond to
client issues
professionally and clearly, providing timely updates and resolutions.
Track and analyze
issue trends




to identify recurring problems and suggest preventative solutions.
Collaborate with the
Support Lead
and wider technical teams to enhance processes and workflows.
Document findings and resolutions to support
knowledge sharing
and audit readiness.
Why join?
? Work at the forefront of media
tech – Play a critical role in how millions discover TV & streaming content.
? Gain hands-on experience
– Learn about data parsing, scheduling, and operational support processes.
?
Join a general team
– Collaborate with colleagues worldwide while contributing meaningfully to the business.
? Make a real impact
– Your work ensures accurate, high-quality data for top broadcasters & platforms.
?
Grow and learn
– Fast-paced, supportive environment with opportunities to expand your skills and responsibilities.
Essential:
Strong technical aptitude with experience in
data workflows, metadata systems, or digital content pipelines
.
Proficiency in
data analytics tools
(Excel, Google Sheets, or similar) for issue tracking and trend analysis.
Excellent
communication skills in English
(written and verbal);
Spanish or Portuguese
is a plus.
Experience in
customer support or client-facing roles
, ideally within media, technology, or data services.
Ability to
work independently
, manage priorities, and deliver results on a part-time schedule.
Familiarity with
root cause analysis
methodologies and structured troubleshooting approaches.
Preferred:
Background in
media, VOD, or metadata industries
.
Experience with
ticketing systems
(e.g., Jira, Zendesk, ServiceNow).
Knowledge of
ETL processes, APIs, or data integration workflows
.
Strong
organizational skills
with a focus on process improvement and documentation.
Work Schedule
Part-time role, approximately 3–4 days per week. Preferred days: Friday to Sunday or Monday.

📌 Ingest - Support Specialist (Mx) (México)
🏢 Simply TV
📍 México