Join a New Project with One of the Largest Insurance Groups in the WorldPosition: Customer Service RepresentativeOn-site | Monday to Friday | Full-time (Full Availability)Location: Av.
Paseo de la Reforma 284, Juárez, CuauhtémocAbout the OpportunityWe're launching an exciting new project with one of the United States' largest insurers—part of a globally recognized insurance group.
With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.Key ResponsibilitiesHandle customer inquiries about insurance policies and coverageResolve moderately complex issues with empathy and professionalismExplain policy details and make decisions within defined guidelinesDocument interactions and elevate unresolved cases when neededCollaborate closely with Claims, Underwriting,



and Policy Support teamsIdentify trends and suggest process improvementsStay up to date on compliance, legal requirements, and product updatesWhat We're Looking ForHigh school diploma completedAdvanced English levelExperience in Customer Service and/or Call CenterStrong communication skills and customer focusAvailability to work on-siteWhat We OfferCompetitive salary and annual performance-based bonusGrocery & Restaurant VouchersIndividual Major Medical InsuranceIndividual life InsuranceCareer development and continuous trainingA collaborative, inclusive culture within a globally respected organizationOther benefitsWhy Join Us?
This is more than just a job—it's a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions.
If you're ready to make an impact and build something meaningful, we'd love to hear from you.
#J-*****-Ljbffr

📌 Fbs Customer Care Representative (Xico)
🏢 Capgemini
📍 Xico