Job Title: Fulfillment Operations Specialist
Contractor Fee: $3,000/month (USD) Work Arrangement: Remote
Engagement Type: Independent Contractor Commitment: Full-time
(Approx. 40 hours/week) Company Overview: Tidal is a Direct
Placement Agency that helps job seekers find job opportunities for
real growth. We work with stable, responsible businesses that are
experienced in remote hiring and are excited to welcome
international team members. Tidal is owned and operated by consumer
brand owners and operators. We have experience in offshore
team-building and aim to help businesses leverage general talent.
About This Role: We’re hiring a Fulfillment Operations Specialist
to support a fast-growing eCommerce brand across Shopify, Amazon,
Walmart, TikTok Shop, and other sales channels. In this role, you
will manage fulfillment workflows, troubleshoot operational and
system issues, support product and inventory setup, and help
improve processes across ERP, WMS, and marketplace platforms. We’re
looking for someone who is organized, detail-oriented, proactive,
and comfortable working in a fast-moving environment with multiple
priorities. The idóneo candidate is systems-minded, able to solve
problems independently, communicate clearly with different teams,
and identify ways to improve workflows and reduce recurring
operational issues. Key Responsibilities: Support end-to-end
backorder program execution when products are sold through future
inventory Manage future ship dates based on inbound container
timelines and maintain ESD logic for customer-facing website
display Validate inventory alignment across Shopify, ERP, and WMS
systems before backorder release decisions Balance automation with
manual controls to ensure customer commitments are operationally
feasible Support Shopify product creation, SKU setup, and shipping




configuration for new launches and spare parts workflows Ensure
products, bundles, and launch flows are operationally ready across
systems before go-live Partner cross-functionally to support
go-to-market execution and reduce fulfillment risk Diagnose
system-level issues across dropship and partner order flows,
including inventory sync failures, SKU mismatches, EDI/integration
errors, and SLA breakdowns Define escalation paths and drive
resolution across internal stakeholders, partners, and systems
Identify recurring failure patterns and implement workflow or
system-level fixes Operate across Shopify DTC, Amazon FBA/FBM,
Walmart Marketplace, TikTok Shop, and other partner channels
Produce weekly trend analysis across fulfillment, order flow, and
system performance Deliver ad hoc reporting and support leadership
with actionable insights Translate exception data into prioritized
recommendations and surface recurring operational issues Monitor
exception feeds and tracking signals across systems to identify
high-impact issues and fulfillment risks Coordinate with 3PL
partners, CX, and internal teams on issue resolution and escalation
management Support EDI and integration troubleshooting across
fulfillment systems and partner order flows Assist in testing and
rollout of process improvements to reduce exceptions and manual
work Define escalation frameworks for recurring shipment and
fulfillment issues Partner cross-functionally to resolve systemic
issues and reduce repeat exceptions Support complex or




international shipment escalations as needed
Software/Platforms/Tools: Shopify (required) Fulfil (ERP) or
similar systems Parabola Omni Carrier portals ParcelLab or Corso
3PL / WMS systems (e.g., Softeon) Marketplace platforms: including
Amazon FBA/FBM, Walmart Marketplace, and TikTok Shop
Qualifications: 3–6 years of experience in DTC, eCommerce
operations, fulfillment, logistics, or similar roles Experience
working as a freelancer or independent contractor supporting remote
or international teams Strong systems experience across Shopify,
ERP/OMS platforms, marketplace tools, and tracking systems
Experience working in multi-channel environments (DTC, marketplace,
retail, dropship) Experience with Shopify product setup, SKU
management, bundles, shipping logic, and inventory synchronization
Strong analytical and problem-solving skills with the ability to
identify root causes and recommend actions Data-driven mindset with
the ability to translate reporting into actionable insights
Experience improving workflows, automations, and SOPs using tools
like Parabola, Omni, or similar Strong written communication skills
and ability to collaborate cross-functionally C1–C2 level English
proficiency (written and verbal) Highly detail-oriented and
comfortable managing high volumes of operational issues Experience
working in lean, high-growth environments with evolving processes
and high operational ownership Nice to have: Experience working
with 3PLs and carrier partners Familiarity with EDI, integrations,
and order routing systems Experience in high-growth or scaling
eCommerce brands Exposure to automation tools and AI tools (e.g.,
Claude or similar) Shift Schedule : Monday to Friday, aligned with
US EST hours, with flexibility for cross-functional collaboration
as needed.

📌 MEX - Fulfillment Operations Specialist (Ciudad de México)
🏢 Tidal
📍 Ciudad de México