The Role

Support the pre and post implementation process following all the implementation processes stablished.
Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts;
Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.
Ability to document test scenarios of configuration to support QA.
SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.
Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.
On occasion train the customer on the newly delivered configuration.
Support in cross functional alignment with product and sales, to ensure alignment on roadmap
Provide support on customer deliveries and SME products.
Support and collaborate on the generation of all the Professional Services documentation
Key Competencies

4-6 years of experience




in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
Technical requirements gathering
or business analysis experience, ideally in Automotive or Insurance markets, able to 'think out of the box' to deliver value solutions to customers.
Excellent customer facing skills
, collaboration and communication.

Strong interpersonal skills
, able to build relationships within the Professional Services team,
passionate about collaborating and communicating mainly with internal stakeholders.
Meticulous
attention to detail.

Tools and Skills

JIRA/Confluence
API Tools POSTMAN, JSON, SOAP,
Oauth, XML, CSS
etc
Excel to Macro level
Relationship with other Solera Departments / Customers

Product
and
Development
;
Customer
Support

On occasion attend meetings with
Sales and Final Customers

📌 Implementation Specialist (México)
🏢 Solera
📍 México