We are looking for a senior-level IT Support Specialist to support a U.S.-based IT services environment. This role is idóneo for a highly technical, client-facing professional with strong MSP readiness, excellent English communication, and the ability to troubleshoot complex issues across cloud, network, security, and server environments.
Duties / Task to perform
Provide advanced Level 3 technical troubleshooting for client environments.
Support and administer Office 365, Google Workspace, and AWS environments.
Troubleshoot Windows, Linux, macOS, and Windows Server issues.
Manage networking issues, including IP addressing, DNS, email filtering, and security tools.
Support backup, firewall, virtualization, and endpoint security tools.
Use automation and scripting to improve workflows and resolve recurring issues.
Document troubleshooting steps, resolutions, and internal processes clearly.
Communicate with users and internal teams through email and Microsoft Teams.
Learn client environments, internal workflows, HaloPSA, and escalation processes.
Resolve tickets in a timely manner aligned with SLA expectations.
Strong senior-level L3 technical troubleshooting background.
MSP experience highly preferred.
Experience administering Office 365, Google Workspace, and AWS.
Strong knowledge of Windows, Linux, macOS, and Windows Server support.
Networking knowledge, including IP addressing, DNS, and related troubleshooting.
Experience with email filtering, IT security tools, backup tools, firewalls, and virtualization platforms.
Automation or scripting experience.
Excellent customer service skills in a client-facing environment.
Strong documentation and ticket management discipline.
Professional English fluency.
Familiarity with tools such as ConnectWise, Datto, NinjaOne,



MSP360, HaloPSA, IT Glue, Autotask, Syncro, Cisco Meraki, Sophos, SentinelOne, or Todyl is a plus.
Calm under pressure, detail-oriented, proactive, adaptable, and able to work independently in a remote environment.
Schedule & availability: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time, Bogotá, Lima
Fully remote work environment
Stable, long-term collaboration
Clear scope of responsibilities and structured workflows
Training and onboarding support
Opportunity to work with international teams
Exposure to modern tools and professional processes
Supportive and collaborative work culture
Opportunity for skill development and career growth
? Before You Apply, Please Read:
At Freelance Latin America, we're excited to connect you with meaningful remote opportunities. However, we want to be clear:
⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
? You will be part of the client's team.
You'll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
? KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.
?? Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.
? Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
? Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.

📌 Tier 3 Technician (México)
🏢 Freelance Latin America
📍 México