02 ago
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Ntt Data
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Guadalajara
02 ago
Ntt Data
Guadalajara
Acknowledge, Analyze, Manage & Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNow Participate in the real time on call support daytime/evening/weekend hours and shift rotation Real-time support for Hilton's Connected Room support line and perform L1 troubleshooting during daytime/evening/weekend hours and shift rotation Incident Ownership Engage in customer follow-up for related issues Work with hotels real-time to resolve issues Maintain SLAs Recurring Incident Problem Management Work with appropriate teams for research assistance
📌 Application Support Specialist (Guadalajara)
🏢 Ntt Data
📍 Guadalajara