No Relocation Assistance Offered
Job Number #****** - Del.Miguel Hidalgo, Mexico City, Mexico
Who We Are
Colgate-Palmolive Company is a general consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Job Summary:
Primary point of contact and subject matter expert for all issues related to Order Management and Processing including all eCommerce (EDI) transactions. Supports the trouble shooting and resolution of Order Entry, Order Capture and Order Creation issues. Including coordination with IT team on any system related problems. Collaborate and Coordinate with MDM and Logistics to assure the right Data and Parameters. Support any process improvement and system implementation, including EDI related to O2I process
Main Responsabilities:
Identify and resolve Order Entry , Order Capture & Order Creation issues (when O2I require for support): Idocs issues, Duplications, Translation errors, EDI kick out reports
Coordinate order reprocessing with Customers and IT when required. Coordinate with IT team the resolution of order entry technical issues, including missing or unusual transmissions
Support CS&L; CDT on any potential System Implementation related to O2I and EDI Transactions Implementation.



Support EDI and ESKER for all the countries in the American continent testing and coordination with O2I Team, IT Team and CDT
Follow up the process before and after EDI and ESKER implementation to identify continuous improvement opportunities for all the countries in the American continent and troubleshoot any issues regarding order entry
Support daily business needs in achieving best in class indicators, serving as Interface between IT and end Users on Key initiatives
Act as a reference point and subject matter expert for all issues and questions relating to Master Data management including Logistics Parameters
Develop timetables, processes and exception reporting targeting master data clean-up and quality maintenance.
Maintain best practices for Master Data Maintenance related to Product/SKU, Customer hierarchy and other Supply Chain related information (network / location related).
Act as the liaison between customer service and IT team for CS O2I projects and process improvements to include the following tasks:
Execute SAP testing on user enhancements, provide sample documentation of system issues that need to be corrected
Identify areas of opportunity for improvement and explore system processes to address those issues
Ensure consistent customer service people development in the functional and technical aspects of SAP




Streamline the utilization of reports in SAP
Oversee the knowledge transfer to users and the training of power users in new and existing SAP functionality and related business processes within O2I.
Provide back- up coverage for the order fulfillment teams when needed
Become the go-to resource for any AI / analytics / SIGMA and DOMO inquires in the team.
Education & Requirements:
Bachelor's degree in administration, business or industrial engineering or related fields
At least 1 year of experience in CS&L;
At least 1 year of experience working with Digital Tools (DOMO, Power BI, SIGMA, Apps Script, Gemini)
Advanced level of English
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this
request form
should you require accommodation.
#LI-Hybrid

📌 Cbs Order To Invoice Solution Specialist (México)
🏢 Colgate
📍 México