Title: Production Support Engineer Nearshore
Location: Mexico WFH
Type: Project long term
Why Work Here
This is a chance to work at the heart of a fast-moving, technology-driven trading environment where your work has direct, visible impact on business-critical systems. The team places a strong emphasis on ownership, collaboration, and continuous improvement, giving engineers real input into how operational processes and tooling evolve. You'll be part of a tight-knit, globally connected group that values clear communication and mutual support over rigid hierarchy. The environment offers steady exposure to modern cloud, automation, and observability practices, making it a strong fit for someone who wants to keep building technical depth. It's a stable, well-resourced setting for professionals who want meaningful, hands-on work rather than a purely back-office support role.
About the Role
This position sits within a technology operations function supporting a live, systematically driven trading platform. The role blends production support with engineering-style problem solving, covering everything from monitoring and alerting to CI/CD pipeline development and incident management. As the first point of contact when issues arise, the person in this role will triage, investigate, and resolve production problems while keeping stakeholders informed with clear, concise updates. The role also involves close partnership with platform and application engineering teams to ensure new code moves into production smoothly and reliably. Because the environment operates around the clock, this position includes rotational coverage and regular coordination with international offices.




Responsibilities
Serve as the first point of contact for production issues, support requests, and system alerts
Investigate, troubleshoot, and resolve incidents and outages, escalating when necessary
Maintain detailed, accurate tickets and provide clear summaries to business users and management
Monitor system health across the trading platform and supporting infrastructure
Establish and maintain operational procedures, playbooks, and run books
Build and maintain CI/CD pipelines to support reliable code deployment
Develop and maintain observability tooling, including dashboards at multiple levels of detail
Define and track KPIs and metrics covering performance, capacity, scalability, reliability, and availability
Support problem management processes and help establish an ITSM framework
Collaborate closely with platform engineering, application engineering, and managed service provider teams
Partner with software development teams to support successful production deployments
Provide rotational, around-the-clock coverage and liaise with overseas offices as needed
Required Skills
Experience managing complex deployments and environments
Experience supporting applications in a Linux environment




Solid understanding of monitoring and incident management practices
Excellent verbal and written communication skills
Strong sense of ownership and a track record of delivering results
A degree in Computer Science, Engineering, or a related field
Bonus / Soft Skills
Experience with application monitoring systems such as Elastic
Experience within financial services - Hedge Funds, Alternative Asset Management firms, Fintechs, Private Equity preferred
Experience with ticketing systems such as ServiceNow or Jira ITSM
ITIL certification or equivalent incident management training
Understanding of the FIX protocol
Approximately two years of experience supporting trading and post-trade systems in financial services
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📌 Support Engineer Nearshore (México)
🏢 ConsultNet Technology Services and Solutions
📍 México