Hiring: General Manager – Client Service / Customer Support (RCM)
? Location: Guadalajara, Mexico
About AGS Health
AGS Health is a leading strategic growth partner to healthcare providers across the U.S. Working alongside each client as one team, we improve revenue cycle performance by orchestrating data, AI, automation, and human expertise across every workflow. Our proven model complements customers' existing teams, technology, and processes, deploying the right capabilities to improve efficiency, strengthen financial performance, and enhance the patient financial experience. Supported by a global team of more than 16,000 clinical and revenue cycle experts across onshore, nearshore, and offshore locations, AGS Health helps customers achieve measurable results across diverse care settings and specialties.
? Role Overview
As a General Manager, you will le
ad end-to-end Customer Service / Contact Support operati
ons within Revenue Cycle Management (RCM), managing large teams, overseeing financial performance, and ensuring outstanding client outcomes.You will o
wn P&L;, client relationships, operational delivery, and talent strat
egy, while driving efficiency, transformation, and business growth.
? Key Responsibilities
? Operations & Delivery Excel
Lead large-s
cale customer service opera
tions (patient billing, collections, insurance follow-ups, payment posting)
Ma
nage P&L;, budgets, and cost optimiz
ation across multiple sites
D
rive SLA adherence, operational efficiency, and process excellence initia
tives
Monitor performance dashboards and implement improvements in reporting and governance
Lead capacity planning, workforce optimization, and business continuity strategies
? Client & Stakeholder Management
Build and stren
gthen client relatio
nships and act as a trusted advisor




Lead key client interactions incl
uding MBRs, QBRs, and escalation r
eviews
Partner with stakeholders to identify opportunitie
s for account growth and service exp
ansion
Stay updated on market trends and regulatory changes to enhance client value
? Strategy & Transformatio
n
Drive continuous improvement and digital transformation init
iatives
Collaborate with cross-functional teams (HR, IT, Transformation, Talent Development)
Leverage technology and best practices to improve service delivery
? Leadership & Talent Management
Lead and
mentor 3–5 direct reports and *******+ team
members.
F
oster a high-performance, inclusive, and customer-centric
culture
Partner with HR & TA t
eams on hiring, retention, and talent dev
elopment
Support training, coaching, and employee engagement initiatives
? What We're Looking For
✔ Added Advantage for expe
rience in U.S. Healthcare RCM
operations
✔ Minimum 7
years in leadership roles in Customer Service / Conta
ct Support
✔ Proven experience
managing large teams (400+ workforce
preferred)
✔ Strong exp
ertise in P&L; management, cost optimization, and multi-site
operations
✔ Deep underst
anding of patient financial services & call center
operations
✔ Expe
rience in process improvement methodologies (Lean Six Sigma
preferred)
✔ Strong client management and stakeholder engagement skills
✔ Kno
wledge of healthcare complian
ce (HIPAA)
✔
Fluent in English a
nd Spanish
✔ MBA preferred
? Why Join AGS Health?
W
ork with a integral leader in hea
lthcare
RCM Lead large-scale, high-impact operations
Be
part of a growth-focused, innovation-driven o
rganization
Competitive compensation + performance bonus+
benefits
? Ready to lead and transform healthcare customer service operations? Apply now or share y
our profile!

📌 General Manager Contact Support (México)
🏢 AGS Health
📍 México