Location: Mexico City, Mexico (100% On-site)
Employment Type: Independent Contractor Working Hours:
Monday–Friday, 8:00 AM – 5:00 PM About the Role We are looking for
a Desktop Support Associate (Tier 2) to join an on-site IT support
team in Mexico City. This is a hands-on, hardware-focused position
where you'll play a key role in ensuring employees have reliable,
fully functioning workstation equipment. The role is ideal for
someone who enjoys practical, process-driven work and takes pride
in delivering timely, high-quality support. You'll troubleshoot
hardware issues, manage inventory, maintain accurate documentation,
and ensure support requests are resolved within established service
levels. Key Responsibilities Install, configure, troubleshoot, and
replace desktop hardware, including monitors, keyboards, mice,
docking stations, and other peripherals. Diagnose hardware-related
issues involving equipment, cabling, and workstation connectivity,
resolving or escalating as needed. Manage support tickets and meet
defined Service Level Agreements (SLAs). Maintain accurate records
of all support activities, inventory, and asset movements. Perform
regular inventory audits and keep storage areas organized and well
maintained. Conduct proactive workstation inspections to identify
and resolve issues before they impact users. Participate in daily
team check-in meetings to review priorities and provide status
updates. Occasionally travel to a nearby office location when
on-site support is required. Contribute ideas to improve
operational processes, workspace organization, and overall service
efficiency. Provide end-user support in Spanish while maintaining
documentation and communicating with international teams in
English. Requirements Required Experience Experience in Desktop
Support, IT Help Desk,



or Technical Support (Tier 1 or Tier 2
preferred). Experience troubleshooting both hardware and basic
software issues. Hands-on experience supporting desktop
peripherals, monitors, keyboards, docking stations, cabling, and
related equipment. Experience working in ticket-based environments
with SLA targets. Experience managing or tracking IT inventory and
equipment. Alternatively, candidates with experience in highly
process-driven operational environments (such as warehousing,
logistics, or technical operations) who have strong technical
aptitude and attention to detail are encouraged to apply. Technical
Skills Desktop hardware installation and replacement. Hardware
diagnostics and troubleshooting. Ticket management systems.
Inventory and asset management. Ability to follow documented
procedures consistently and accurately. Language Requirements
Professional working proficiency in English (written and verbal).
Native or fluent Spanish. What We're Looking For Detail-oriented
with excellent organizational skills. Comfortable performing
structured, repetitive, process-driven work. Able to follow
established procedures with precision. Strong problem-solving
skills and a proactive approach to identifying issues. Reliable,
accountable, and committed to delivering excellent service.
Comfortable working independently while collaborating with a integral
support team. Physically able to organize storage areas and handle
light equipment lifting when required. What We Offer Opportunity to
support a large-scale, global IT environment. Structured onboarding
and training. Company-provided equipment for your role. A
collaborative international team with clear processes and support.
Exposure to enterprise IT operations and opportunities to
contribute to continuous improvement initiatives. Start Date:
ASAP

📌 Desktop Support Associate (Tier 2) (Ciudad de México)
🏢 Salve.Inno Consulting
📍 Ciudad de México