Job Title: Business Assistant
Location:
Remote
Working Hours:
US Central Time
Engagement:
Full-Time
About the Role
Pavago is hiring on behalf of a growing U.S.-based e-commerce and live selling business. The company operates across multiple online platforms including TikTok, Amazon, and Whatnot, and is focused on building a strong Live Seller Community alongside its product distribution business.
We are looking for a highly organized
Business Assistant
who can support day-to-day operations, manage content and livestream schedules, assist with customer communication, and help build systems that improve business efficiency.
This is an execution-focused role where the right candidate will help keep multiple moving parts organized while identifying opportunities to streamline and automate processes.
Key Responsibilities
Livestream Operations
Schedule and coordinate weekly livestreams on platforms such as TikTok and Whatnot
Manage livestream scheduling and team payroll using Homebase
Support operational logistics for live selling sessions
Content & Community Management
Maintain a structured content calendar across X, LinkedIn, and Facebook
Support the growth of the owner's personal brand and the Live Seller Community
Help manage and engage members of the Live Selling Academy
Customer Communication
Respond to customer inquiries via chat and email across platforms including TikTok, Whatnot, and Kajabi
Ensure fast, professional responses and strong customer experience
Monitor and resolve common support questions
Operational Support
Coordinate with warehouse teams regarding returns and operational updates
Track inventory issues and support product operations on Amazon
Maintain internal records using company software
Schedule podcast interviews and manage operational follow-ups
Marketing Support
Research potential customers and community members on Facebook and other relevant platforms




Assist in developing organic outreach strategies to attract new community members and buyers
Support the creation and improvement of marketing funnels that move prospects from discovery to conversion
Identify opportunities to capture leads and improve conversion through better messaging or workflows
Monitor funnel performance and suggest improvements to increase engagement and retention
Research tools or automation systems that can improve marketing and outreach processes
Process Improvement
Document and create SOPs for recurring operational workflows
Identify opportunities to automate repetitive processes
Support system improvements that help scale the business
Must-Have Requirements
Experience working with spreadsheets (Google Sheets or Excel)
General understanding of e-commerce platforms (Amazon, Shopify, TikTok Shop, etc.)
Basic understanding of marketing funnels and how prospects move from awareness to conversion
Ability to support outreach systems and contribute ideas to improve customer acquisition
Ability to manage multiple tasks across operations, marketing, and support
Nice to Have
Experience supporting e-commerce businesses or online sellers
Familiarity with livestream commerce platforms such as TikTok Live or Whatnot
Experience with Kajabi or similar community platforms
Experience supporting online communities or memberships
Experience creating SOPs or improving internal processes
What Success Looks Like
Within the first few months, the Business Assistant will:
Successfully manage livestream scheduling and operational coordination
Maintain consistent content calendars and posting workflows
Deliver timely customer support across all platforms
Document and improve operational processes through SOP creation
Identify opportunities to automate workflows and improve systems
Interview Process
Initial Screening Interview (Pavago)
Client Interview
Final Decision
#LI-AG1

📌 Business Assistant (México)
🏢 Pavago
📍 México