We are seeking a relationship-driven Customer Success Manager to support client retention and long-term partnership growth. This role focuses on maintaining strong client relationships, monitoring account health, and identifying opportunities to improve service delivery and client satisfaction across a large portfolio of accounts.
The Customer Success Manager will serve as a strategic relationship partner to clients, conducting regular check-ins with stakeholders, identifying potential concerns early, and collaborating with internal teams to ensure consistent service quality. This role is idóneo for professionals with experience managing client relationships within service-based industries such as consulting, staffing, healthcare services, hospitality, BPO, property management, or similar environments.
This position does not manage operational execution directly but plays a key role in strengthening client relationships, surfacing potential issues, and identifying opportunities for account growth.
Key Responsibilities
Monitor relationship health across approximately 150 accounts
Conduct structured interviews with stakeholders ranging from Director-level leaders to C-suite executives
Maintain regular communication with Operations to gather account insights, identify emerging concerns, and recognize potential opportunities for growth
Review dashboards and key indicators including budget trends, staffing gaps, survey results, resident experience data, and contract timelines
Analyze data from multiple systems to maintain a clear view of account health
Identify root causes of concerns and coordinate follow-up action plans
Surface expansion or business development opportunities based on account insights
Develop executive-ready summaries and presentations
Maintain disciplined follow-up and professional client communication
Bachelor's degree required (Business, Finance, Communications, or related field preferred)
Advanced English proficiency required (written and verbal)




5+ years of experience in Customer Success, Account Management, Business Development, Sales, or Client Relations roles
Experience managing a high-volume client portfolio (approximately 150 accounts)
Experience identifying growth opportunities, upsell potential, or expansion signals within existing accounts
Polished and confident communicator comfortable engaging senior leadership
Strong interviewing skills with the ability to ask targeted, insightful questions and uncover root causes
Analytical, highly organized, and detail-oriented
Financial literacy and comfort discussing budget trends and performance indicators
Strong problem-solving and cross-functional coordination skills
Patient, resourceful, and emotionally intelligent with a strong understanding of human relationships
Strong presentation development skills (PowerPoint required)
Technical Skills
Experience working with dashboards and data from multiple sources
Proficiency in Excel
Familiarity with Salesforce
Experience with Power BI dashboards is a strong plus
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Christmas Bonus
: 30 days, to be paid in December.
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Major Medical Expense Insurance
: Coverage up to $20,000,****** MXN.
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Minor Medical Insurance
: VRIM membership with special discounts on doctor's appointments and accident reimbursements.
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Dental Insurance
: Always smile with confidence!
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Life Insurance
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Vacation Days
: 12 vacation days.
+ ?
Floating Holidays
: 3
? Cell Phone Reimbursement & Transportation Subsidy.
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Hybrid Scheme
: Enjoy the best of both worlds, remote and in-office work.
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Multicultural Exposure
: Work with operations within Mexico and the United States.
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MezTal Internal Events
: Strike a healthy balance between your professional and personal goals.
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Exclusive Discounts
: Benefits with different companies for being part of MezTal.
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Academic Agreements
: Access to national universities and language schools.
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Career Growth
: We will search for the best conditions for progressing in your career.

📌 Customer Success Manager - (Hybrid - Guadalajara, Mx)
🏢 FlexTal Staffing
📍 Guadalajara