Client Operations Team Lead Position Type: Full-Time
Location: Remote Apply here: https://operationsarmy.com/application
About the Role We-re hiring a Client Operations Lead to take
ownership of ongoing client relationships while guiding the talent
supporting those accounts. This role focuses on keeping operations
aligned, performance on track, and communication clear on both
sides. You'll work closely with clients to understand expectations,
monitor delivery, and proactively address concerns. At the same
time, youll coach and support talent—helping them stay productive,
confident, and aligned with service standards. This is a hands-on
leadership role idóneo for someone with BPO or service delivery
experience whos ready to step into broader responsibility. Key
Responsibilities Act as the primary operational contact for
assigned client accounts Maintain regular check-ins to ensure




satisfaction and retention Translate client expectations into clear
guidance for talent Coach team members on quality, productivity,
and communication Monitor attendance, output, and workflow
adherence Track deliverables and ensure tasks move on schedule
Maintain and reinforce SOPs across accounts Address issues early
and resolve misalignments calmly and professionally Qualifications
2–5 years experience in BPO, operations, or client-facing roles
Experience managing client relationships and supporting retention
Experience coaching or guiding team members Strong English
communication and organization skills Comfortable managing multiple
accounts simultaneously Apply here:
https://operationsarmy.com/application

📌 Client Operations Team Lead | Mexico City | REMOTE (Ciudad de México)
🏢 Opsarmy
📍 Ciudad de México