Job description:

Company: Special Touch Home Care – New York City

Location: Remote

Pay Rate: MX$215 per hour

Job Overview

Special Touch Home Care is seeking a highly professional and dependable Remote Office Assistant to support daily operations for our New York–based home care agency.

This is a long-term remote employee position, not a freelance or temporary role. Applicants seeking short-term, seasonal, or contract-only work should not apply.

This is a fast-paced and structured role requiring strong English communication skills, excellent multitasking ability, attention to detail, and the ability to remain responsive and engaged throughout the entire shift.

This is not a passive or low-activity remote position. Candidates must be reliable, tech-savvy, and capable of handling responsibilities independently during scheduled hours. This is not a translation-only role.

Russian and English fluency are required.

Key Responsibilities

- Answer and manage incoming calls from patients, caregivers, and staff in a professional manner
- Communicate clearly and professionally in English and Russian when needed
- Document calls accurately and in real time
- Coordinate daily communication and relay urgent matters appropriately
- Complete administrative tasks including reporting, scheduling support, ticketing, and data entry
- Maintain responsiveness and professionalism throughout the entire shift
- Follow company procedures carefully and consistently
- Support time-sensitive and emergency-related communications when required

Requirements

Required:

- Advanced English and Russian proficiency (spoken and written)




- Strong verbal communication and professional phone etiquette
- Ability to communicate clearly with U.S.-based callers
- Strong computer literacy and multitasking skills
- Fast learner with excellent attention to detail
- Reliable high-speed internet connection
- Quiet, distraction-free remote work environment
- Ability to remain active, responsive, and engaged throughout shifts
- Strong reliability, punctuality, and consistency

Preferred (Not Required):

- Previous experience in customer service, call center, healthcare coordination, interpretation, translation, or remote administrative roles

Schedule

- Monday to Friday
- 9:00 AM – 5:00 PM Eastern Time (EST)
- 35–46 hours per week
- Full-time permanent position

Compensation & Benefits

- Weekly pay
- Permanent remote employment
- Performance-based raises and advancement opportunities

Additional Expectations

This role is designed for candidates seeking long-term, stable employment with consistent attendance and strong performance expectations.

Candidates must be comfortable working in a structured, performance-driven environment with clear accountability standards.

We value reliability, communication, responsiveness, and the ability to follow detailed procedures accurately.

Applicants who struggle with attendance, communication, or following structured workflows may not be a strong fit for this position.

Job Type

Full-Time, Permanent

Language Requirements

- English (Required)
- Russian (Required)
- Spanish (Preferred)

Work Location

Remote

Job Types: Full-time, Permanent

Pay: $215.00 per hour

Language:

- English (Required)
- Russian (Required)
- Spanish (Preferred)

Work Location: Remote

📌 Office Remote Assistant (Bilingual – English & Russian) (México)
🏢 Special Touch Home Care
📍 México