Hello! We are a Virtual Assistant company, and we are looking for candidates with customer service experience to place with an answering service for Answering Service in the US. We currently have 10+ VAs working for them, so we know it's a very stable position.

Job Duties:

- Answer incoming customer inquiries
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.

Qualifications:

- Fluent in English and Spanish both verbal and written.
- Two or more years of BPO experience in a voice role




- Customer support experience preferred but not required
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively

Requirements:

1. Complete office setup with a quiet workspace. Owns a laptop, or PC with sufficient specs. (Windows only, Intel i5, 8th gen and up) MAC devices are not supported.
2. Mix of Weekdays and Weekends. 2 days off per week. Evening shifts available.

We look forward to reviewing your application!

Job Type: Full-time

Pay: $120.00 - $130.00 per hour

Experience:

- Customer Service: 2 years (Required)

Language:

- English (Required)

Work Location: Remote

📌 CSR for US based Answering Service - (Permanent WFH) (México)
🏢 Brightdrop Virtual Assistants
📍 México