Location: Guadalajara, Jalisco, Mexico (100% On-Site)
Schedule: Full-time | 5 days per week | In-office
Monthly Salary: $14,000 – $15,000 MXN
English Level Required: High / Near-Native

Position Overview

We are currently hiring a Bilingual Administrative & Phone Support Specialist for a fully on-site role in Guadalajara. This position is idóneo for outgoing, tech-savvy professionals who are comfortable handling phone interactions while performing structured administrative and intake tasks.

As the first point of contact, you will support clients in English and Spanish, gather key information, and ensure accurate data entry into internal systems.

Important: This is an on-site position in Guadalajara. Remote or hybrid work is not available.

Key Responsibilities

- Handle inbound calls in English and Spanish with professionalism and clarity
- Conduct client intake and collect accurate personal and case information
- Perform administrative support tasks related to the intake process
- Enter and update data in CRM and internal systems with high attention to detail
- Follow established workflows and procedures
- Maintain confidentiality and professionalism at all times
- Collaborate with team members to ensure smooth daily operations

Requirements

- High to near-native English proficiency (spoken and written)
- Outgoing personality with strong communication skills




- Tech-savvy and comfortable using multiple computer systems
- Some phone experience (call center or customer service preferred)
- Strong organizational skills and attention to detail
- Ability to work on-site in Guadalajara, Jalisco

Preferred Experience

- Intake or client support experience
- Administrative or data entry roles
- Call center or customer service background
- Experience with CRM systems
- Experience working with U.S.-based companies is a plus

Required Documentation

- RFC
- Constancia de Situación Fiscal (2025)
- CURP
- NSS
- Valid government-issued ID
- Proof of address

What We Offer

- Stable full-time position in Guadalajara
- Competitive salary based on English level and experience
- Professional bilingual work environment
- Clear processes and structured workflows
- Supportive leadership and team culture
- Opportunities for professional growth
- Consistent 5-day workweek

Apply Now

If you are an outgoing, tech-savvy professional with strong English skills and phone experience, we encourage you to apply and grow with our team in Guadalajara.

Job Type: Full-time

Pay: $14,000.00 - $15,000.00 per month

Application Question(s):

- Please confirm your email and phone number
- Do you live inside ZMG?

Work Location: In person

📌 Bilingual Administrative & Phone Support Specialist (México)
🏢 Hrpv Mexico
📍 México