Customer Service Representative

Location: Arboledas, Querétaro
Employment Type: Full-time, On-site

Who We Are

At Scalepex, we’re transforming how companies connect with talent worldwide. As a fast-growing nearshore services firm, we partner with general organizations to deliver exceptional support, technology, and business solutions.

Our mission is simple: empower people and businesses to scale efficiently and thrive. We combine cutting-edge tools with the power of human expertise to create meaningful, high-impact results.

What Drives Us

- Delivery-focused: We tailor every solution to our client’s real needs — we listen, collaborate, and execute with precision.
- People-first: We grow together. Through mentorship, training, and development, we invest in every team member’s success.
- Excellence through talent: We make sure the right people are in the right roles at the right time — that’s how we deliver quality consistently.

Your Role

Are you someone who loves helping others and solving problems? Do you enjoy fast-paced environments where every day feels different?

As a Customer Service Representative at Scalepex, you’ll be the friendly, reliable voice customers trust. You’ll handle inquiries, resolve issues, and make each interaction a positive experience — representing both Scalepex and our clients with empathy, professionalism, and enthusiasm.

Think of yourself as the hero of the customer experience: resourceful, patient, and ready to turn challenges into wins.

What You’ll Do

- Respond promptly and professionally to customer inquiries,



showing empathy and understanding.
- Provide accurate information and effective solutions, aiming for first-contact resolution.
- Document all interactions clearly in our CRM to ensure smooth communication across teams.
- Collaborate with other departments to resolve complex issues efficiently.
- Exceed performance goals while maintaining high-quality service standards.

What You’ll Bring

- High school diploma or equivalent.
- Advanced English level (spoken and written).
- Availability to work full-time and on-site at Balcones Coloniales, Querétaro.
- Experience in customer service or call center roles is strongly preferred.
- Strong communication and active listening skills.
- A problem-solver mindset and a genuine desire to help people.
- Comfort with multitasking and using digital tools or CRM systems.

What We Offer

- $14,000 MXN monthly (net salary)
- 100% paid training
- Referral bonuses
- A vibrant, supportive work environment where your growth matters

Ready to Join Us?

If you’re ready to be part of a dynamic, people-driven company and make an impact every day — we’d love to meet you!

Once you apply, you’ll be contacted via WhatsApp from the number (phone hidden).

Job Type: Full-time

Pay: $14,000.00 per month

Application Question(s):

- Are you currently living in Queretaro, Qro?
- How soon can you start if you are selected?
- How many years of experience do you have working in a Call Center?
- What's your English level (B2/C1/C2)?
- Do you have Mexican Nationality (passport/double citizenship)?

Work Location: In person

📌 Bilingual Contact Center Representative | Querétaro (México)
🏢 Scalepex
📍 México