As a Sales and Product Support Supervisor at AGS LLC, you will lead a team of Sales and Product Support Administrators (Levels I and II) in supporting the Sales and Product Management teams with Slot Products. This is a fully remote leadership position managing a fully remote team; proven success leading distributed teams across time zones is required. This role is adecuado for an experienced manager who can rapidly build and develop a high-performing team. You will drive hiring, deliver structured training and mentorship for rapid proficiency in Salesforce and ERP tools (SAP, Oracle, MS Dynamics), implement continuous improvement initiatives that eliminate operational bottlenecks, and provide coaching and performance management to foster a high-performance team culture. Your leadership will ensure operational excellence and seamless support across sales operations and adjacent departments.

Responsibilities:

Responsible for leading the Sales and Product Support team (Levels I and II) for Slot Products in the following manner:

- Team Leadership and Development:
- Directly supervise Administrators (Levels I and II), providing coaching, performance management, and regular feedback to build and maintain a high-performing team culture in a fully remote environment.
- Document and implement structured learning paths, training curricula, and standard work instructions to accelerate new-hire proficiency in Salesforce and ERP tools (SAP, Oracle, MS Dynamics).
- Lead the transition of the team from primarily administrative order creation to full sales operations support, empowering Administrators to act as key points of contact for managing end-to-end order flow through our systems, ensuring proactive oversight, bottleneck resolution, and seamless progression of orders.




- Hiring & Onboarding:
- Lead rapid hiring to reach full team capacity.
- Oversee onboarding and mentorship programs to ensure new team members achieve rapid productivity and alignment with team standards.
- Continuous Improvement & Operational Excellence:
- Identify and drive continuous improvement initiatives that eliminate operational bottlenecks and enhance service efficiency across sales operations and adjacent departments (Legal, Finance, Product Management, Field Service, etc.).
- Monitor team performance metrics, Salesforce queues, order progression, end-of-quarter activities, and late opportunity closures to ensure timely and accurate support.
- Performance Management & Coaching:
- Conduct regular performance reviews, development plans, and accountability measures to support career growth and team results.
- Foster a collaborative, team-oriented environment focused on accountability, continuous learning, and exceptional support to Account Executives.
- Cross-Functional Collaboration:
- Partner with Sales leadership and other departments to align priorities, resolve escalations, and continuously improve processes impacting order accuracy, contract creation, and customer experience.
- Ad-hoc Leadership Support:
- Provide hands-on support during peak periods or complex situations while maintaining focus on strategic team development and process optimization.





Skills/Requirements

- At least 21 years old
- Bachelor’s degree in business, operations, management or equivalent experience required
- Minimum of 3+ years' in Sales Administration, Sales Operations or related roles, including at least 3+ years in a supervisory or team-lead capacity
- Proven success in leading fully remote or distributed teams across time zones, with demonstrated ability to maintain visibility, accountability and engagement without in-person interaction.
- Proven success in hiring, onboarding, and rapidly scaling teams to full capacity with aggressive timelines
- Strong proficiency with Salesforce and ERP tools (SAP, Oracle, MS Dynamics); ability to train others and drive system optimization
- Demonstrated ability to develop training curricula, standard work instructions, and structured learning paths
- Outstanding attention to detail and ownership of end-to-end processes
- Excellent English communication skills, both written and verbal, for effective collaboration with diverse teams
- Proven leadership skills with experience in performance management, coaching and fostering high-performance team culture
- Strong analytical and problem-solving abilities with experience identifying root causes and implementing sustainable process improvements
- Ability to multitask, work independently in a remote environment, and manage multiple priorities with minimal oversight
- Proficiency with MS Office Suite (Excel, Word, PowerPoint, Access, Outlook), with advanced Excel skills

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per month

Experience:

- Customer Service: 3 years (Required)

Language:

- English (Required)

Work Location: Remote

📌 SALES & PRODUCT SUPPORT SUPERVISOR (México)
🏢 Playags Mexico
📍 México