Description:

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#boost2025

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Our Client:

A Community Association Management Company that believes integrity, trust, experience, and support are a crucial part of building and maintaining a community. They encourage their team to actively participate in growing their business by helping define best practices every day.

We are looking for a Receptionist to be responsible for the following activities:

- Handle a high volume of customer phone calls in a professional and courteous manner
- Understands needs of caller, opens accounts and answers questions with first person resolution where possible
- Routes calls to internal critical path partners only as needed
- Documents system with call notes and owner requests in real time
- Check voicemails throughout the day and returns calls or routes correctly
- Alert supervisor to issues related to phones, computer,



or other potentially disruptive matters in the reception area •
- Arrange for backup support for planned absences, with supervisor approval
- Maintain current records (i.e. contact lists) for the reception desk
- Other duties and special projects as assigned

Work Schedule:

Monday to Friday.

Regular schedule: 10:00 AM to 19:00 PM CST MX

Daylight saving 9:00 AM to 6:00 PM CST MX

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day.

BENEFITS:

Competitive Salary (According to experience).
Law Benefits.
Remote Work and Equipment (Laptop, Monitor, and Headset).
Work Stability.
Major Medical Insurance.
Christmas bonus of 30 days (Aguinaldo).

After the first 3-month trial period, we add:

Minor Medical insurance.
Food vouchers (10% of the gross salary).
Restaurant tickets (2,034 MXN pesos).
Saving fund (8% of the gross salary).

Requirements:

- Minimum High School Diploma
- 1-2 years of customer experience in hospitality or call center
- Good English writing and speaking
- Feel comfortable taking phone calls.
- Accent level 1 preferred

📌 Receptionist - REMOTE (México)
🏢 Gordian Staffing
📍 México