- Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards.
- Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services.
- Continuous monitoring of customer health to better inform account management and expansion strategy.
- Drive upgrade revenue through increased product adoption and increased usage.
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
- Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
- Spur customer account growth through deep knowledge of the product/service and the customers’ needs by making logical expansion recommendations.
- Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion.

📌 Customer Success Specialist (México)
🏢 CIAL D&B Services
📍 México