Join Our Team as a Customer Relations Specialist!

At Sunwise Energy, we are committed to making the world more sustainable through innovative solar solutions, and we believe that exceptional customer service is key to that mission.

Qualifications:

Fluency in English, both written and verbal.

Problem-solving, empathetic and customer-centric mindset.

Ability to work in a fast-paced environment.

Previous experience in a customer service or customer experience role is preferred.

Familiarity with customer relationship management (CRM) tools is a plus.

Responsibilities:

Customer Interaction: Handle inquiries, concerns, and feedback through various communication channels.

Build and maintain strong, positive relationships with customers.

Provide accurate and timely information to customers, addressing their needs and concerns effectively.

Strive to exceed customer expectations and create memorable experiences.





Gather and analyze customer feedback to identify areas for improvement.

Work closely with the sales and technical support teams to ensure seamless service delivery.

Document and track customer interactions and resolutions.

Develop and maintain a deep understanding of our products/services to provide knowledgeable assistance to customers.

Additional Information:

Working hours: Monday to Friday and alternating Saturdays

Work location: Colonia Las Aguilas

Job type: Full-time

We offer:

Permanent contract after trial period

Major medical expenses insurance

Dental insurance

Performance based opportunities for growth within the company.

Tipo de puesto: Jornada completa, Por tiempo indeterminado

Sueldo: $12,500.00 - $13,500.00 al mes

Lugar de trabajo: Empleo presencial

📌 Customer Experience Specialist - Bilingual (México)
🏢 Sunwise Energy
📍 México