Who We Are

Building the AI-first frontier enterprise.

We are a integral technology consultancy with a trademarked, AI-first approach—Gen-e2. It redefines how enterprises build digital products and transform their organizations with AI. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

- We are small enough to care locally, big enough to deliver globally (10 countries, 450+ experts from 50+ nationalities)

- We are becoming an agentic organization, adopting the AI-native operating model we bring to our clients.

- We are robust and resilient (100% independent, 0 debt, founded 2009)

- We are AI-native professionals who invest in what we believe and work as a collective intelligence

- We are positive, courageous and deliver at the leading edge.

Your Role

As a Lead Design Ops, you will define, scale, and govern the Design Operations practice across multidisciplinary teams, enabling consistency, efficiency, and high-quality design delivery in a modern AI-first environment.

- Define and implement the Design Ops model, including governance, standards, and ownership frameworks

- Establish and scale design systems operations across web, mobile, and desktop platforms

- Build and maintain design tokens, component libraries, and system architecture for cross-platform consistency

- Design and optimize end-to-end workflows, ensuring seamless collaboration between design, product, and engineering

- Create and maintain living documentation systems to support scalability and knowledge sharing





- Define and manage tooling architecture, integrating platforms such as Figma, Storybook, and AI-powered tools

- Leverage AI (Figma AI, Copilot, Cursor) to automate processes and enhance design productivity

- Implement Design CI/CD pipelines, enabling continuous integration between design and development

- Define and track OKRs and KPIs to measure adoption, efficiency, and design quality

- Ensure accessibility standards (WCAG) and design quality benchmarks are consistently met

- Act as a strategic partner to Product, Engineering, and Leadership teams

- Drive alignment and influence without direct authority across distributed teams

Who You Are

- Proven experience in Design Ops, Design Systems, or UX Operations roles

- Strong experience building and scaling design systems and tokens across platforms

- Hands-on experience with Figma, Storybook, and modern design tooling ecosystems

- Understanding of design-to-code workflows and CI/CD for design systems

- Experience integrating AI tools into design workflows (Figma AI, Copilot, Cursor)

- Knowledge of accessibility standards (WCAG) and inclusive design practices

- Strong understanding of cross-functional collaboration (Design, Product, Engineering)

Soft Skills





- Strong system thinking and strategic mindset

- Ability to influence without authority

- Expertise in documentation and knowledge scaling

- Comfortable making decisions in ambiguous environments

- Strong communication and stakeholder management

AI-Native Engineering (Core Expectation)

- Use Generative AI coding tools (e.g., GitHub Copilot, Cursor) as a first-class engineering assistant for:

- Code scaffolding and refactoring

- Code generation and optimisation

- Test-cases and documentation generation

- Build applications through AI-driven development practices, including:

- AI-assisted debugging and troubleshooting

- Intelligent code completion and pattern recognition

- Automated documentation generation

- Apply prompt engineering best practices for reliable, repeatable engineering outcomes.

- Validate GenAI output (determinism checks, guardrails, fallback logic).

More About PALO IT

Our clients include some of the world’s most successful companies. We collaborate with leading enterprises, next-generation businesses and frontier partners, shaping what comes next, helping them scale AI and solve complex business and technology challenges.

What We Offer

- Stimulating working environments

- Unique career path

- International mobility

- Internal R&D; projects (including Gen-e2)

- Knowledge sharing

- Personalized training via PALO IT Academy

- Entrepreneurship & intrapreneurship

For more on our team culture and benefits, check out our careers page.

📌 AI Native Product Designer (México)
🏢 Palo It
📍 México