The Customer Service Supervisor ensures the team performs at a high level, delivering client documents accurately and on time while maintaining an efficient and safe work environment. They manage workflows, monitor performance, provide feedback, and ensure KPIs are met, combining leadership, organizational, and communication skills with a focus on excellent client service.

Key Duties and Responsibilities:

- Manage, mentor, and organize the review team, ensuring tasks are completed accurately and on time.
- Conduct periodic meetings to identify areas for improvement and set performance goals.
- Set KPIs for the team and monitor achievement, ensuring clear understanding of performance standards.
- Provide weekly feedback to team members and collaborate with the Team Leader for performance reviews.
- Approve absence requests based on workload and KPIs.
- Ensure adherence to company policies, procedures, and legal requirements.
- Act as the point of contact between team members and the Head of Department.
- Represent company interests while interacting with the team and clients.
- Oversee the preparation and distribution of declarations and forms to clients for review.
- Coordinate with other departments to facilitate workflow and case management.




- Ensure proper onboarding of new team members
- Prepare and submit performance reports, highlight potential issues, and propose action plans to the Head of Department.

Requirements and Skills:

- Bilingual in English and Spanish.
- High school degree required; degree in Management, Administration, or relevant training preferred.
- Proven experience as a supervisor or in a relevant leadership role.
- Strong problem-solving and decision-making skills.
- Excellent communication, interpersonal, and leadership abilities.
- Strong organizational and time-management skills, with ability to multitask and meet deadlines.
- Ability to work independently while collaborating efficiently with team members across departments.
- Proficiency in Google Workspace (Docs, Sheets, Gmail, etc.) and general computer literacy.
- Commitment to confidentiality and data protection.

Job Type: Full-time

Pay: From $30,000.00 per month

Application Question(s):

- Vives en CDMX?
- Con que CRM tienes experiencia trabajando?

Experience:

- leading agents and teams?: 3 years (Required)

Language:

- Advanced English? (Required)

Work Location: In person

📌 Customer Service Supervisor (Turno: 7 am- 3.30 pm) (México)
🏢 Sarchentu
📍 México