Job Title: Patient Success Coordinator

Location: Remote(CST Time Zone)

Salary Range: Up to 3000 USD/month

Work Schedule: Monday to Friday: 9:00 AM – 5:00 PM CST

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a healthcare-focused organization committed to delivering an exceptional patient experience. The company provides concierge-level support to its active members and prides itself on delivering personalized, responsive, and high-quality service throughout every stage of the customer journey.

Position Overview:

We are seeking a highly organized and service-oriented Patient Success Coordinator to serve as the primary point of contact for active members. This person will deliver a white-glove customer experience by managing patient communications, coordinating requests, resolving issues efficiently, and ensuring every interaction reflects professionalism and care. The ideal candidate thrives in a fast-paced environment, enjoys helping people, communicates confidently in English, and can successfully manage multiple priorities while maintaining outstanding attention to detail.

Key Responsibilities:

- Serve as the primary point of contact for active patients and members.
- Deliver concierge-level,



white-glove customer service across multiple communication channels.
- Respond promptly to member inquiries while maintaining a high level of professionalism.
- Coordinate patient requests and ensure timely follow-up.
- Prioritize and manage multiple tasks simultaneously in a fast-paced environment.
- Collaborate with internal teams to resolve issues efficiently.
- Maintain accurate documentation and ensure all daily responsibilities are completed before the end of each workday.
- Build positive, long-term relationships with members by providing proactive support and exceptional communication.
- Identify opportunities to improve the overall patient experience.

Qualifications:

- 4+ years of experience in a private healthcare setting.
- Excellent written and verbal English communication skills.
- Exceptional organizational and time management abilities.
- Ability to multitask and prioritize competing responsibilities.
- Strong problem-solving skills with a proactive mindset.
- Comfortable working independently in a fast-paced remote environment.
- High attention to detail and commitment to providing exceptional customer service.

Nice to Haves:

- Experience working in healthcare, wellness, medical, or membership-based organizations.
- CRM experience.
- Experience providing concierge or premium customer service.
- Previous remote work experience.

Adecuado Candidate:

- Highly organized and dependable.
- Empathetic and patient-focused.
- Outstanding communicator.
- Calm under pressure and able to manage multiple priorities.
- Self-motivated and proactive.
- Detail-oriented with excellent follow-through.
- Passionate about delivering an exceptional customer experience.

Job Type: Full-time

Pay: $52,000.00 - $52,400.00 per month

Work Location: Remote

📌 Patient Success Coordinator (México)
🏢 Sagan
📍 México