Key Responsibilities: - Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases. - Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity. - Develop and maintain scripts and tools for monitoring, automation, and reporting. - Document troubleshooting steps, solutions, and best practices for knowledge sharing. - Participate in on-call rotation and provide timely responses to critical incidents. - Communicate effectively with stakeholders, providing updates and post-incident reports. - Collaborate with development teams to identify root causes and implement long-term solutions. Required Skills & Qualifications: - Bachelor’s degree in Computer Science, Information Technology, or related field.



- 3 years of experience in L3 support or similar roles. - Strong proficiency in Python programming, experience with FastAPI framework and scripting. - In-depth knowledge of MongoDB. - Experience with monitoring tools, log analysis, and incident management. - Familiarity with ETL processes and data streaming concepts. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. Preferred: - Experience with cloud platforms (AWS). - Knowledge of key management and encryption best practices. - Familiarity with CI/CD pipelines and DevOps practices.

📌 Support Engineer (Ciudad de México)
🏢 Pyramid Consulting
📍 Ciudad de México